KualiVista Privacy Policy

KualiVista is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and process your data when you interact with our online culinary education platform, including interactive cooking classes, recipe development tutorials, live chef workshops, culinary skill certification, ingredient sourcing guidance, and cultural cuisine exploration services.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1. Personal Data You Provide Directly

• Contact Information: We collect your name, email address, and phone number when you register for an account, subscribe to our newsletters, or contact us for support.
• Account Details: Information such as username and password (hashed) when you create an account on our platform.
• Payment Information: When you purchase our classes or services, we collect payment details (e.g., credit card information) through secure third-party payment processors. We do not store full credit card numbers on our servers.
• Demographic Information: Optionally, you may provide information such as your culinary interests, experience level, or dietary preferences to help us tailor our offerings.
• User-Generated Content: Any content you create, upload, or share on our platform, such as reviews, comments, project submissions, or questions asked during live workshops.

1.2. Data Collected Automatically

• Usage Data: Information about how you access and use our platform, including pages visited, features used, time spent on pages, and referring URLs.
• Device Information: We may collect information about the device you use to access our services, such as your IP address, browser type, operating system, and unique device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. This helps us enhance your experience, analyze trends, and administer the website.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and enhance our culinary education services.

• To Provide and Maintain Our Services: This includes facilitating interactive cooking classes, managing your account, processing transactions, and delivering content.
• To Personalize Your Experience: Tailoring content, class recommendations, and ingredient sourcing guidance based on your interests and progress.
• To Communicate With You: Sending important service-related notices, updates, promotional offers, and responding to your inquiries.
• For Certification and Progress Tracking: Monitoring your progress in courses and issuing culinary skill certifications.
• To Improve Our Services: Analyzing usage patterns to understand how our platform is used, identify areas for improvement, and develop new features.
• For Security and Fraud Prevention: Protecting our platform and users from fraudulent activities and unauthorized access.
• For Legal Compliance: Fulfilling our legal obligations and responding to lawful requests from public authorities.

3. How We Share Your Information

We may share your information with third parties under specific circumstances.

• Service Providers: We engage trusted third-party service providers (e.g., payment processors, hosting providers, analytics services) to perform functions on our behalf. These providers have access to personal information only to perform their specific tasks and are obligated not to disclose or use it for any other purpose.
• With Your Consent: We may share your information with other parties if you give us explicit consent.
• For Business Transfers: If KualiVista is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• For Legal Reasons: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and subject to applicable laws, you may have the following data protection rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframe required by applicable law.

6. International Data Transfers

As KualiVista operates globally, your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take all necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, including implementing appropriate safeguards like standard contractual clauses approved by the European Commission.

7. Children's Privacy

KualiVista's services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us:

• KualiVista
• 2847 Jalan Sultan Ismail, Suite 5A,
• Kuala Lumpur, WP Kuala Lumpur, 50250, Malaysia